Defender - Pest and Cleaning Services

Last Updated: January 2026

Privacy Policy

At Defender Pest and Clean Services ("Defender," "we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with the terms, please discontinue use of our site and services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out our contact or appointment request form on the website.
Call or email us to inquire about or book a service.
Communicate with us in person, by phone, or in writing.

The personal information we collect may include:

Identity Information: Full name.
Contact Information: Email address, phone number, and service address.
Service Information: Details about the pest or cleaning concern, property type, and any relevant health or safety disclosures you provide.
Payment Information: We do not store credit card or banking details. Payments are processed directly and securely.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To schedule, confirm, and carry out pest control or cleaning services.
To communicate with you about your appointment, including reminders and follow-ups.
To respond to your inquiries and provide customer support.
To send service-related updates, safety instructions, or post-service care information.
To improve our services and internal operations.
To comply with applicable laws and regulations in the Province of Ontario.

We do not use your information for unsolicited marketing without your consent, and we do not sell your data to third parties.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., scheduling software, email platforms), subject to confidentiality agreements.
Legal Requirements: When disclosure is required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Cookies & Website Data

Our website may use cookies and similar tracking technologies to improve your browsing experience. These may include:

Essential Cookies: Required for the website to function properly.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data collected is anonymized and aggregated.

You may disable cookies through your browser settings; however, this may affect certain website functionality. We do not use cookies to collect personally identifiable information without your knowledge.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Client service records may be retained for a reasonable period to manage warranties, re-service requests, and regulatory compliance. Once information is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure communication channels, access controls, and limited staff access to client data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable Canadian privacy law (PIPEDA and Ontario privacy legislation), you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Withdrawal of Consent: Withdraw consent to our use of your information at any time, subject to legal or contractual limitations.
Deletion: Request that we delete your personal information where it is no longer required for service or legal purposes.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to all requests within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of any third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Defender Pest and Clean Services
7270 Torbram Road, Mississauga, ON, Canada
Email: info@defclean.ca
Phone: +1 289-499-2312

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you believe your privacy rights have been violated.